Refund Policy

Effective: September 27, 2026

Purchases through the App Store

If you bought a Seam subscription or add-on through Apple's App Store, Apple handles all refunds — Seam has no ability to issue, approve, or deny an App Store refund directly. Request one at reportaproblem.apple.com or via Settings → [Your Name] → Subscriptions on your device. Apple's own refund policy and timelines apply.

Purchases on seamcal.com (Stripe)

Monthly and annual subscriptions: you can cancel anytime. Cancelling stops future renewals, and you keep access until the end of the period you already paid for. Apart from the right of withdrawal below, we don't refund the unused part of a period. If you're charged for a renewal you intended to cancel, or you experience a billing error, contact us within 14 days of the charge at hello@seamcal.com and we'll refund it.
Done-for-you setup: this one-time service is refundable in full within 14 days of purchase if we haven't started it yet. Once it has been completed, it's non-refundable (see the right of withdrawal below).

Right of withdrawal (EU consumers)

If you buy on seamcal.com as a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded — the day you complete checkout. The 5-day free trial is not a purchase and does not start this period.

To withdraw, tell us clearly that you are withdrawing, by e-mail to hello@seamcal.com (replying to your purchase confirmation works too). You may use the model form below, but you don't have to. It's enough to send your message before the 14 days are up.

Subscriptions start right away. At checkout you ask us to start your subscription immediately. If you then withdraw, we refund what you paid minus an amount proportionate to the service provided until you told us you were withdrawing. For example, withdrawing on day 10 of a 30-day monthly period means paying for 10 days.

Done-for-you setup. At checkout you ask us to start the setup within the withdrawal period and acknowledge that you lose the right of withdrawal once the setup has been fully completed. If you withdraw before it's complete, we refund what you paid minus an amount proportionate to the work already done.

We refund without undue delay and no later than 14 days after receiving your withdrawal, to the payment method you used, at no cost to you.

Under Polish law, the same right also applies to a sole trader who buys for a purpose that is not professional for them (as shown by their registered business activity). Other business customers have no right of withdrawal. Purchases through the App Store follow Apple's rules (see above).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: JDG ALYAKSEY VASILEVICH (Seam), ul. Sokratesa 7/49, 01-909 Warszawa, Polska, hello@seamcal.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

How to request a Stripe refund

Email hello@seamcal.com with the email address you used to subscribe and the reason for your request. We aim to respond within 3 business days (faster for Priority add-on subscribers).

Contact

Questions about this policy: hello@seamcal.com.