Help Center

Before you ask, ask here.

Real answers about how Seam actually works — not a generic support script. If your question isn't here, email hello@seamcal.com and you'll hear back from a person within 3 business days (faster on Professional and Team).

Getting started How syncing works Account & billing Privacy & security

Getting started

How do I connect my calendars?
Sign in with Apple, then connect Google (a normal Google sign-in) and iCloud (an app-specific password), and pick which calendars should mirror each other.
What's an app-specific password, and why does iCloud need one?
Apple doesn't let third-party apps use your real Apple ID password. You generate a single-purpose password at appleid.apple.com that Seam uses only for calendar access — you can revoke it at any time from your Apple ID settings, and Seam loses access immediately.
How long does setup take?
About five minutes — most of that is Apple's own app-specific-password flow, not anything Seam does.
Can I pick which calendars sync, or is it all-or-nothing?
Per pair. You're never forced to sync your entire account — pick exactly which Google calendar mirrors which iCloud calendar.
Do I need the iOS app to use Seam?
No — Seam runs entirely on the web today. There's no iOS app yet (it's on the roadmap, not required for syncing to work).

How syncing works

Is it really two-way?
Yes — choose bidirectional, Google→iCloud only, or iCloud→Google only, per pair. Most people use bidirectional.
Will it duplicate my events?
No. An event that already exists on both sides gets linked, not copied a second time.
What happens with recurring events?
They sync as real individual occurrences — Google and iCloud each expand recurring series into instances themselves, so Seam is just copying what the calendar APIs already give it.
How are time zones handled?
Every event carries a real timestamp from its source calendar; the time zone you set during setup is used for scheduling, not for reinterpreting event times.
Something specific (a Meet link, an attachment, a guest list) doesn't look right — is that expected?
Seam copies each event's standard fields. If something you rely on isn't carrying over correctly, that's worth a real look — email hello@seamcal.com with the specific event and we'll check it, rather than us guessing here.
What if I delete an event?
The deletion syncs to the other side too. Every change — including deletions — is logged and can be undone.
Can I undo a sync?
Yes. The undo window depends on your plan: 7 days on Free, 90 days on Personal, 180 days on Professional and Team.
What stops a sync from deleting a lot of events by mistake?
A built-in circuit breaker. If a single sync pass would delete more than a handful of events, Seam stops and asks before touching anything.
What happens if Google or Apple asks me to sign in again?
Seam shows exactly which connection needs reauthorizing and walks you through reconnecting it — your pair picks up right where it left off, nothing has to be rebuilt.

Account & billing

What if I stop paying?
Nothing is deleted. Syncing slows down to the free tier's pace; your calendars and history stay exactly as they are.
How do I change or cancel my plan?
Settings → Plan & billing → Manage subscription or Change plan. Both go straight to Stripe's billing portal — no email required.
Is there a discount for paying annually?
Yes — annual billing is two months free compared to paying monthly.
Do you offer refunds?
See the Refund Policy for specifics.
What's the "Done-for-you setup" service?
A one-time €199 service where we personally connect your two accounts for you and confirm the first sync worked — includes a free month of Professional as a thank-you. Details here.

Privacy & security

Do you read my events?
Only what's needed to copy them, and only in the calendars you've chosen to pair — nothing outside that scope is touched.
Is my calendar data sold, or used for advertising?
No. Never sold, never used for ads, never used to train anything.
How do I fully delete my account?
Settings → Account → Delete my account. You can also choose to remove the events Seam itself created in your calendars at the same time — it takes effect immediately, not after a support ticket.
Can I revoke access without deleting my whole account?
Yes — revoke Google's calendar access from your Google Account settings, or remove/rotate the iCloud app-specific password. Seam loses that connection immediately; reconnect whenever you're ready.

Still stuck?

Email hello@seamcal.com — you're talking to the person who built Seam, not a ticket queue. Regular support replies within 3 business days; Professional and Team plans get a human response in about 4 hours.